This client’s legacy applications and supporting processes were resulting in errors on how items were taxed due to their steady, long-term growth into new markets and states, and evolving sales tax laws.
Created a single source of truth for sales item tax and tax categories to provide business users the ability to modify, update, and add new automated processes which:
Ensure items are taxed appropriately
Reduce workload for both corporate and field-level users
Reduce issues with state tax audits
Improved process and tax understanding at all levels of business
Easy-to-use web application, enabling improved visibility, control, and real-time reporting
Reduction in mistakes and potential fines, which had historically been accumulating at more than $1MM annually.
Reduced COO (~more than $100k/year)
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